SHIPPING POLICY – The WildHaven Co
At The WildHaven Co, we aim to ensure your orders are processed and delivered as smoothly and efficiently as possible. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 1 business day after payment confirmation. Orders are not processed on Sundays or public holidays.
During high-demand periods (sales, restocks, or launches), processing times may be slightly longer.
2. Delivery Timeline
Delivery times vary depending on your location and courier availability:
Within Nairobi:Â Same day deliveries for all orders made before 3PM
Outside Nairobi: 1 business day after dispatch
Rural or remote areas: 2 business days after dispatch
Please note that these timelines are estimates and may vary due to factors beyond our control.
3. Shipping Fees
Shipping fees are calculated based on your delivery location and will be displayed at checkout or communicated before dispatch.
4. Order Tracking
Once your order has been dispatched, we will provide tracking details where available so you can monitor your delivery.
5. Delays
While we work closely with reliable delivery partners, The WildHaven Co is not responsible for delays caused by courier services, weather conditions, strikes, or other external factors. However, we will always assist in following up on your parcel.
6. Incorrect Address
Please ensure all shipping details are correct when placing your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
7. Lost or Missing Parcels
In the rare case that a parcel is lost in transit, we will work with the courier service to resolve the issue. Resolution may include replacement or store credit depending on the outcome of the investigation.
8. Contact Us
If you have any questions about your order or shipping, please reach out:
Phone/WhatsApp: 0794289018
Instagram: @thewildhavenco
Thank you for choosing The WildHaven Co 💗
